Shipping policy
Shipping & Return Policy
Welcome to TelariumStore!
We are committed to providing a smooth shopping experience for our customers. Please review our shipping and return policy below.
Shipping Policy
-
We process and ship orders within 1–3 business days after payment confirmation.
-
Estimated delivery time is 7 business days from the date of shipment.
-
Delivery times may vary depending on your location, public holidays, weather conditions, or courier delays.
-
Once your order has been shipped, tracking information will be provided (if available).
Return Policy
We offer a 5-day return policy from the date you receive your order.
Return Eligibility
To qualify for a return:
-
The item must be unused and in its original condition.
-
The item must be returned with original packaging, tags, and accessories (if applicable).
-
Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items are not eligible for return:
-
Products damaged due to misuse or improper handling.
-
Customized or personalized products.
-
Items marked as final sale.
Return Process
-
Contact our support team within 5 days of receiving your order.
-
Provide your order number and reason for the return.
-
Our team will guide you through the return process.
-
Once the returned item is received and inspected, we will notify you regarding approval of the refund or replacement.
Refunds
-
Approved refunds will be processed to the original payment method within 5–10 business days.
-
Shipping charges are non-refundable unless the return is due to our error or a defective product.
Contact Us
If you have any questions regarding shipping, returns, or refunds, please contact us:
Email: telariumshop@gmail.com
Thank you for shopping with TelariumStore.